Scale-Related Challenges with Retool

Scale-Related Challenges with Retool

What happens when a lot of things get a little more complicated?

The scars of scaling

Quick story about Tim and COMC. Their admin panel bore the scars of scaling:

  • Crazy permissioning complexity, with 200 daily users

  • Longer and longer release cycles (1 week, sometimes more)

  • An unusable Frankenstein UI that required a new hire training program

Software, at the speed of business

Tim had a bold vision — when Ops asks for a tool, they get it THAT DAY. (Very bold, I know) It might not be anything more than a working prototype, but he wants their software to move at the speed of business.

Thanks to one important insight, we have built Tim a system that has…

  1. … eliminated permissioning complexity

  2. … transformed the release “process” into something as simple as sharing a Google Doc

  3. … created a home for the long tail of random functionality. “A kitchen drawer for internal tools,” as Tim calls it.

Relatable? We'd love to chat!

If this sounds interesting, we'd love to chat! Shoot me an email at